Liu, Jiayi, and Diwas KC. 2020. “Nudging Patient Choice: Evidence from a Field Experiment” (under 3rd round review at Operations Research)

Gurlek, Ragip, KC, Diwas and Paolo Letizia. 2022. “Store Closures and Online Shopping: Evidence from a Natural Experiment” (under review at Management Science)

Tushe, Sokol, KC, Diwas, Ding, Hao, and Howa Yeung. 2022. “Multi-channel Healthcare: Impact of Telemedicine Adoption on Patient Flow” under review at Manufacturing and Service Operations Management

KC, Diwas. 2020. “Tinkering and Learning in the Sharing Economy” (in submission)


RJ Niewoehner, Brad Staats, and Diwas KC. 2022. “Team Familiarity and Pickup of Tasks” forthcoming at Operations Research

KC, Diwas, Kim, TI, and Jiayi Liu. 2022. “Electronic Prescription Monitoring and the Opioid Epidemic” forthcoming at Production and Operations Management

KC, Diwas and TI Kim. 2022. “Impact of Universal Healthcare on Patient Choice” Production and Operations Management January 2022 pp 1-18

KC, Diwas and Sokol Tushe. 2021. “The Effects of Multi-Siting on Productivity and QualityManufacturing & Service Operations Management, 23(4) July–August 2021 pp 745-1004

KC, Diwas. 2020. “Heuristic Thinking in Patient CareManagement Science, 66 (6), 2545-2563

Kim, TI and Diwas KC. 2020. “Direct-to-Consumer Advertising on Public Health Outcomes: Can Viagra Advertising Make More Babies?” Journal of Marketing Research, 57(4)

Kim, TI and Diwas KC. 2020. “The Impact of Hospital Advertising on Patient Demand and Health Outcomes”  Marketing Science, 39 (3), 612-635

KC, Diwas, Brad Staats, Maryam Kouchaki, and Francesca Gino. 2020.  “Task selection and workload: A focus on completing easy tasks hurts long-term performanceManagement Science, 66(10) pp 4359-4919

Batt, Bob, Diwas KC, Brad Stats, and Brian Patterson. 2019 “The Effect of Discrete Work Shifts on a Nonterminating Service SystemProduction and Operations Management, 28 (6), 1528 – 1544

KC, Diwas, Christian Terwiesch and Stefan Scholtes. 2019. “Empirical Research in Healthcare Operations: Past Research, Present Understanding, and Future OpportunitiesManufacturing & Service Operations Management

Staats, Brad, KC, Diwas, and Francesca Gino. 2018. “Maintaining Beliefs in the Face of Negative News: The Moderating Role of ExperienceManagement Science 64(2), 804-824

Ward, M., KC, D. S., Jenkins, C., Liu, D.,  Padaki, A., and J. M. Pines 2018 “Emergency department provider and facility variation in opioid prescriptions for discharged patientsAmerican Journal of Emergency Medicine

KC, Diwas and Christian Terwiesch. 2017 “Benefits of Surgical Smoothing and Spare Capacity: An Econometric Analysis of Patient FlowProduction and Operations Management 26(9) 1663-1684

Osadchiy, Nikolay and Diwas KC. 2017. “Are Patients Patient? The Role of Time to Appointment on Patient FlowProduction and Operations Management 26(3) 469-490

KC, Diwas. 2014. “Does Multi-Tasking Improve Performance? Evidence from the Emergency Department”  Manufacturing & Service Operations Management 16(2) 168-183

KC, Diwas, Brad Staats and Francesca Gino. 2013. “Learning from My Success and from Others’ Failure: Evidence from Minimally Invasive Cardiac Surgery”  Management Science 59(11) 2435-2449

KC, Diwas and Brad Staats. 2012. “Accumulating a Portfolio of Experience: The Effect of Focal and Related Tasks on Surgeon PerformanceManufacturing & Service Operations Management 14 (4) 618-633.

KC, Diwas and Christian Terwiesch. 2011. “The Effect of Focus on Performance: Evidence from California Hospitals,” Management Science 57(11) 1897-1912

KC, Diwas and Christian Terwiesch. 2011. “An Econometric Analysis of Patient Flows in the Cardiac Intensive Care Unit,” Manufacturing & Service Operations Management. 14(1) 50-65

Terwiesch, Christian, Kahn, Jeremy and Diwas KC. 2011. “Working with Capacity Limitations: Operations Management in Critical CareCritical Care 15:308

KC, Diwas and Christian Terwiesch. 2009. “Impact of Work Load on Service Time and Patient Safety: An Econometric Analysis of Hospital Operations,” Management Science. 55(9) 1486-1498


KC, Diwas. Worker Productivity in Operations Management. 2020. Foundations and Trends in Technology, Information, and Operations Management.


KC, Diwas. 2018. “Econometric Methods in Healthcare Operations” Handbook of Healthcare Analytics: Theoretical Minimum for Conducting 21st Century Research on Healthcare Operations, Tayur, S and Dai, T, Eds., pp.381-402