I am Goizueta Foundation Term Chair and Professor of Information Systems and Operations Management at Emory University, where I teach and conduct research at the intersection of data analytics, operations management, and healthcare. My research areas include workforce productivity, capacity management, technology adoption, policy formulation, and the design and organization of healthcare delivery. I also consult with several large healthcare systems and advise tech startups in the healthcare sector.
My research has been published in leading journals including Management Science, Manufacturing and Service Operations Management, Marketing Science, and Production and Operations Management, and several of my papers have received best-paper awards. I serve as Senior or Associate Editor at M&SOM and POMS. I am also the coordinator for the PhD program in Information Systems and Operations Management.
I received my PhD in Applied Economics and Managerial Sciences from the Wharton School of Business, MS in Management Science and Engineering from Stanford University, and ScB in Electrical Engineering from Brown University. Prior to doctoral studies, I was a Principal Software Engineer for Oracle Corporation.