I teach and conduct research at the intersection of Data Analytics, Operations, and Healthcare. My research is focused on generating data-driven insights to enhance medical decision making, and to improve the organization and design of healthcare delivery. This work has identified a number of factors to improve the design and organization of work, including workload, specialization, task variety, multitasking, and learning. A complementary stream of my research has explored techniques for improving capacity management and patient flow in healthcare settings, including ICU’s and emergency departments. More recent work has examined the interplay between government policy and healthcare delivery.
My research has been published in leading journals including Management Science, Manufacturing and Service Operations Management, Marketing Science, and Production and Operations Management. I serve as Senior or Associate Editor at M&SOM and POMS. I am also the coordinator for the PhD program in Information Systems and Operations Management.
I received my PhD in Applied Economics and Managerial Sciences from the Wharton School of Business, MS in Management Science and Engineering from Stanford University, and ScB in Electrical Engineering from Brown University. Prior to doctoral studies, I was a Principal Software Engineer for Oracle Corporation.