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Diwas KC

Professor of Information Systems and Operations Management

Welcome! I focus on healthcare AI, data analytics, and operations management.

Biography

I am a Professor of Information Systems and Operations Management at the Goizueta Business School, Emory University. I work in the areas of AI, data analytics, and operations management, with applications to service industries, healthcare in particular. I received my PhD from The Wharton School at the University of Pennsylvania, MS in Management Science and Engineering from Stanford University, and a BS in Electrical Engineering from Brown University. Before my PhD, I was a principal software engineer for Oracle in the Bay Area.

CV

Research Interests

Publications

  1. Tushe, Sokol, KC, Diwas, Ding, Hao, and Howa Yeung. 2024. “Multi-channel Healthcare: Impact of Telemedicine Adoption on Patient Flow” Manufacturing and Service Operations Management, forthcoming.
  2. Gurlek, Ragip, KC, Diwas and Paolo Letizia. 2024. “Store Closures and Online Shopping: Evidence from a Natural Experiment” Manufacturing and Service Operations Management, forthcoming.
    Honorable Mention, Supply Chain Management Best Student Paper
  3. Ding, Hao, KC, Diwas Singh, Lee, Donald, and Sokol Tushe. 2024 “Valuing Nursing Productivity in Emergency Departments” Manufacturing and Service Operations Management, forthcoming.
  4. KC, Diwas and Jiayi Liu. 2023. “Nudging Patient Choice: Evidence from a Field Experiment” Operations Research, April 2023.
  5. George, P.E., Diwas, K.C., Greenleaf, M., Shah, J., Lam, W.A. and Hawkins, C.M., 2023. “Bridging the Divide: Unintended Consequences of the Shift to Home-based Telemedicine” The Journal of Pediatrics, p.113719.
  6. Fundora, Michael, Liu, Jiayi, KC, Diwas, and Christina Calamaro. 2023. “The Association of Bedside Nurse Staffing on Patient Outcomes and Throughput in a Pediatric Cardiac Intensive Care Unit” Journal of Pediatric Intensive Care, May 2023.
  7. Niewoehner, RJ, Staats, Brad, and Diwas KC. 2022. “Physician Discretion and Patient Pick-up: How Familiarity Encourages Multitasking in the Emergency Department” Operations Research 2023 71(3), 958-978.
  8. KC, Diwas, Kim, TI and Liu, Jiayi. 2022. “Electronic Prescription Monitoring and the Opioid Epidemic” Production and Operations Management 31(11), pp.4057-4074.
  9. KC, Diwas and TI Kim. 2022. “Impact of Universal Healthcare on Patient Choice and Quality of Care” Production and Operations Management 31(5), pp.2167-2184.
  10. Fundora, Michael, Jiayi Liu, Calamaro, Christina, Mahle, William and Diwas KC. 2021. “Staff Scheduling and Workload on Outcomes in the Pediatric Cardiac Intensive Care Unit” Pediatric Critical Care Medicine (Aug 1;22(8):683-691).
  11. KC, Diwas and Sokol Tushe. 2021. “The Effects of Multi-Siting on Productivity and Quality” Manufacturing & Service Operations Management, 23(4), 745-1004.
  12. KC, Diwas. 2020. “Heuristic Thinking in Patient Care” Management Science, 66(6), 2545-2563.
    Finalist for INFORMS Service Science Best Paper Award
  13. Kim, TI and Diwas KC. 2020. “The Impact of Hospital Advertising on Patient Demand and Health Outcomes” Marketing Science, 39(3), 612-635.
  14. KC, Diwas, Staats, B, Kouchaki, M, and F Gino. 2020. “Task selection and workload: A focus on completing easy tasks hurts long-term performance” Management Science, 66(10), 4359-4919.
  15. Kim, TI and Diwas KC. 2020. “Direct-to-Consumer Advertising on Public Health Outcomes: Can Viagra Advertising Make More Babies?” Journal of Marketing Research, 57(4).
    Summer Institute in Competitive Strategy Conference Selection
  16. KC, Diwas, Christian Terwiesch, and Stefan Scholtes. 2020. “Empirical Research in Healthcare Operations: Past Research, Present Understanding, and Future Opportunities” Manufacturing & Service Operations Management, 22(1), 73-83.
  17. Batt, Bob, KC, Diwas, Staats, Brad, and Brian Patterson. 2019. “The Effect of Discrete Work Shifts on a Nonterminating Service System” Production and Operations Management, 28(6), 1528–1544.
    Runner-Up, Wally Hopp Best Healthcare Paper
  18. Staats, B, KC, Diwas, and F Gino. 2018. “Maintaining Beliefs in the Face of Negative News: The Moderating Role of Experience” Management Science, 64(2), 804-824.
  19. Ward, M., KC, D. S., Jenkins, C., Liu, D., Padaki, A., and J. M. Pines. 2018. “Emergency department provider and facility variation in opioid prescriptions for discharged patients” American Journal of Emergency Medicine, 37(5), 851-858.
  20. KC, Diwas and Christian Terwiesch. 2017. “Benefits of Surgical Smoothing and Spare Capacity: An Econometric Analysis of Patient Flow” Production and Operations Management, 26(9), 1663-1684.
    Finalist for POMS Most Influential Service Operations Paper Award
  21. Osadchiy, Nikolay and Diwas KC. 2017. “Are Patients Patient? The Role of Time to Appointment on Patient Flow” Production and Operations Management, 26(3), 469-490.
    Finalist for POMS Best Paper Award in Healthcare
  22. KC, Diwas. 2014. “Does Multi-Tasking Improve Performance? Evidence from the Emergency Department” Manufacturing & Service Operations Management, 16(2), 168-183.
    Finalist, M&SOM journal best paper award Finalist for the POMS best paper award in Healthcare Lead Article
  23. KC, Diwas, Staats, B, and F Gino. 2013. “Learning from My Success and from Others’ Failure: Evidence from Minimally Invasive Cardiac Surgery” Management Science, 59(11), 2435-2449.
  24. KC, Diwas and Brad Staats. 2012. “Accumulating a Portfolio of Experience: The Effect of Focal and Related Tasks on Surgeon Performance” Manufacturing & Service Operations Management, 14(4), 618-633.
  25. KC, Diwas and Christian Terwiesch. 2011. “The Effect of Focus on Performance: Evidence from California Hospitals” Management Science, 57(11), 1897-1912.
    Lead Article
  26. KC, Diwas and Christian Terwiesch. 2011. “An Econometric Analysis of Patient Flows in the Cardiac Intensive Care Unit” Manufacturing & Service Operations Management, 14(1), 50-65.
    Honorable mention in the M&SOM paper competition Finalist, M&SOM journal best paper award
  27. Terwiesch, Christian, Kahn, Jeremy and Diwas KC. 2011. “Working with Capacity Limitations: Operations Management in Critical Care” Critical Care, 15:308.
  28. KC, Diwas and Christian Terwiesch. 2009. “Impact of Work Load on Service Time and Patient Safety: An Econometric Analysis of Hospital Operations” Management Science, 55(9), 1486-1498.

Book or Monograph

  1. KC, Diwas. 2020. Worker Productivity in Operations Management . (Foundations and Trends in Technology, Information, and Operations Management) Vol. 13: No. 3, pp 151-249.
    Monograph on History and Future of Workforce Productivity.

Chapter in Book

  1. KC, Diwas. 2018. “Econometric Methods in Healthcare Operations” Handbook of Healthcare Analytics: Theoretical Minimum for Conducting 21st Century Research on Healthcare Operations. Tayur, S and Dai, T, Eds., pp.381-402.

Working Papers

Papers Under Review

  1. Ucel, Canberk and Diwas KC. 2024. “The Value of Advice: Evidence from Thousands of Smallholder Farms in the Philippines” (under review)
    Winner, Babbage Best Industrial Innovation Policy Paper
  2. Liu, Blair, KC, Diwas, Staats, Brad, and Michael Fundora. 2025. “Operational Overload: The Impact of Workload on High-Skilled Workforce Attrition” (under review)
  3. KC, Diwas. 2020. “Tinkering and Learning in the Sharing Economy” (under revision)
  4. KC, Diwas, Liu, Blair, and Brad Staats. 2023. “Discretionary Tasks under Operating and Peer Pressures” (in submission)

Research in Progress

  1. Liu, Jiayi and Diwas KC. 2024. “Waiting Lists and Kidney Transplantation.”
  2. Gurlek, Ragip, Letizia, Paolo, and Diwas KC. 2024. “Omni Channel Sales for Luxury Goods.”
  3. Liu, Blair, Staats, Brad, Fundora, Michael, and Diwas KC. 2025. “Impact of Nursing Staff Attrition on Operational Outcomes.”
  4. Gurlek, Ragip and Diwas KC. 2024. “AI Assistant in Healthcare Delivery.”
  5. Yixuan Wang, Diwas KC, and Michael Fundora. 2025. “Biometric Sensor enabled Capacity Management.”
  6. Yixuan Wang, Diwas KC. 2025. “Impact of Diversity Policies on Workforce Attrition.”
  7. Abhishek Deshmane and Diwas KC. 2025. “Perception of AI-Generated Art.”

Editorial Service

Courses Developed

Contact Information

Email: diwas.kc@emory.edu
Phone: (404) 727 1424
Goizueta Business School, Emory University
1300 Clifton Road, Atlanta, GA 30322
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